Kindly check the FAQs below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at chemihealth@hotmail.com or Call us on +91-9417282774 between 9am – 7pm (Business Days).
Registration
How do I register?
You can register by clicking on the “My Account” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
Are there any charges for registration?
No. Registration on www.chemi-health.com is absolutely free.
Do I have to necessarily register to shop on Chemi Health Limited?
No, you can place orders without registering.
Can I have multiple registrations?
Each email address and contact phone number can only be associated with one Chemi Health Diagnostics account
Can I add more than one delivery address in an account?
Yes, you can add multiple delivery addresses in your Chemi Health Diagnostics account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders
Can I have multiple accounts with same mobile number and email id?
Each email addresses and phone number can be associated with one Chemi Health account only.
Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?
Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone numbers associated with the accounts are unique.
Can I have different city addresses under one account and still place orders for multiple cities?
Yes, you can place orders for multiple cities but check availability of delivery before confirming your order.
Account Related
What is My Account?
My Account is the section you reach after you log in at www.chemi-health.com. My Account allows you to track your active orders, Order status as well as see your order history and update your contact details.
How do I reset my password?
You need to enter your email address on the My Account Page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues reach out to our customer support team.
What is My Shopping List?
My Shopping List is a comprehensive list of all the items previously ordered by you on Chemi-health.com. This enables you to shop quickly and easily in future.
Payment Related
What are the modes of payment?
You can pay for your order on www.Chemi-health.com using any of the payment methods registered with our payment partner – instamojo.
Are there any other charges or taxes in addition to the price shown? Is GST added to the invoice?
There is no VAT. However, GST will be applicable as per Government Regulations.
Is it safe to use my credit/ debit card on www.chemi-health.com?
Yes it is absolutely safe to use your card on www.chemi-health.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.
If I pay by credit card how do I get the amount back for items not delivered?
If we are not able to delivery all the products in your order and you have already paid for them online,the balance amount will be refunded to your Chemi Health Diagonstics account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.
Where do I enter the coupon code?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any coupon code that you have. The amount will automatically be deducted from your invoice value.
Customer Service
How do I contact customer service?
Our customer service team is available throughout the week, all seven days from 9am to 7pm on all business days. They can be reached at +91-9417282774 or via email at chemihealth@hotmail.com
What are your timings to contact customer service?
Our customer service team is available throughout the week, all business days from 9 am to 7 pm.
How can I give feedback on the quality of customer service?
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Chemi Health Diagnostics Do write to us at chemihealth@hotmail.com in case of positive or negative feedback.
How do I raise a claim with customer service for any of the Guarantees – Delivery Guarantee, Quality Guarantee?
If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.
